Facebook said Monday it plans to open an operations and support center in India in order to better serve its U.S. and international customers.
"As more and more people share and connect on Facebook, we are growing our operations and teams to support them around the world," said Don Faul, Facebook's director of global online operations, in a blog post. Facebook's new center in India will be based in Hyderabad, which is home to numerous, multinational tech companies.
"By having multiple support centers in a variety of time zones, we can provide better round-the-clock, multi-lingual support," said Faul. He did not specify how many workers Facebook plans to hire at the Hyderabad center.
News of Facebook's plans to open a center in India comes less than a week after the company said it will open a new facility in Austin, Texas.
That center will eventually house about 200 sales and operations workers. Facebook, which is headquartered in Palo Alto, Calif., was lured to the area by $200,000 in economic development incentives from local authorities.
"Both of these offices will allow us to better serve the more than 400 million of you now using Facebook worldwide, as well as our growing numbers of advertisers and developers," Faul wrote in his blog post.
"We are now hiring people to join the online sales and operations teams that we're forming in these locations," wrote Faul.
"The new offices come at a significant time in our international growth," Faul said.
"Seventy percent of the people using Facebook are outside the U.S. and are accessing the service from more than 70 languages," said Faul, adding that the social networking site has more than 8 million active members in India.
Source: http://www.informationweek.com/news/software/open_source/showArticle.jhtml?articleID=223800240&subSection=News
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